Refund policy

At Central & Gus, each piece is thoughtfully created and carefully prepared for its journey to you. For that reason, all sales are considered final, and we are unable to accept returns or exchanges.

That said, your experience matters deeply to us.

If your order arrives with any damage, packaging concerns, or shipping-related issues, please let us know within a few days of delivery. We will gladly make it right.

To help us resolve things quickly, we may ask for a photo of the item and its packaging.

You can reach us at hello@centralandgus.com, and we’ll take care of you from there.